CAXTON SPORTS believes in providing the best customer experience and has a fair and transparent cancellation and refund policy.

Order Cancellation Policy

  • Cancellations will be considered only if the request is made within 2-3 days of placing the order.
  • Cancellation requests may not be entertained if the order has already been processed and shipped.
  • Orders for perishable items (e.g., flowers, eatables) cannot be canceled. However, a refund/replacement may be provided if the product is found to be of poor quality upon delivery.

Refund Policy

  • If you receive a damaged or defective product, please report it to our Customer Service Team at [email protected] within 2-3 days of delivery.
  • After verification, if approved, the refund will be processed within 5-7 working days, and the amount will be credited to the customer’s bank account.
  • If the product received is not as described on the website, you must notify our Customer Service Team within 2-3 days of receiving the product. After review, an appropriate resolution will be provided.
  • For products covered under manufacturer warranties, customers should directly contact the manufacturer for warranty claims.

Refund Processing Time

  • Once a refund is approved, it will take 5-7 working days for the amount to be credited to the original payment method.

For any assistance, please contact our support team at [email protected].